COVID-19: Current Information and Guidance
COVID-19: Current Information and Guidance
What Silva Care are doing?
- Communicating regularly with people who access our services and their families/carers as well as our staff team.
- Increasing infection control measures across all of our services.
- Staying up to date and following government guidance.
- Producing information in accessible formats for the people we support.
- We have a robust business continuity plan which is updated regularly. This helps us identify staff and service users most at risk and helps us with our contingency planning.
- Meeting with the local authorities and other providers to make sure we share good practice.
- We have two dedicated health & safety qualified personnel who are dedicated to providing support across our services.
- Each service has a COVID-19 risk assessment in place and updated guidance with regards the use of personal protective equipment.
Other measures we are taking
- We are closely monitoring the health of any of our service users in supported living services, including regular hygiene checks.
- Carry out regular audits of our services to ensure that they are compliant with COVID-19 plans, this includes equipment and hygiene checks.
- Any other measures required such as isolated individual cases.
How you can help
We respectfully ask that you keep your family member/carer for person at home if they are unwell at this time, and follow the self-isolation guidance if any family member presents with the following symptoms.
- Dry cough
- Temperature/flu like symptoms
- Breathing difficulties
- Loss of smell and taste
Please can you let us know as soon as possible if you or a family member presents with the above symptoms.
Can we ask that you observe and follow the latest government guidance to ensure that we all help to protect our most vulnerable people and prevent the spread of the virus.
Can you please refrain from visiting our services wherever possible, please contact the manager of your service for further information on visiting. We can arrange video calls via skype with your loved ones if needed.
Can we ask that you observe and follow the latest government guidance to ensure that we all help to protect our most vulnerable people and prevent the spread of the virus.
Can you please refrain from visiting our services wherever possible, please contact the manager of your service for further information on visiting. We can arrange video calls via skype with your loved ones if needed.
Ongoing plans
We are following government and NHS England guidance, and this may unfortunately lead to service disruptions and possibly the temporary closure of some of our services. Our supported living services will remain open. We will keep you informed and ask for your support and patience in this difficult time and be ensured that we will minimise disruptions as far as possible. If you have any concerns about your support, please contact head office on 01179562411 during office opening hours which are 8:30 – 16:30 Monday to Friday. We do offer an out of hours service on the same number but this is for emergency calls only.
Government Guidance
Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19
Advice for people at high risk from coronavirus (shielding)
Check your systems
Communication Tools
General advice (September 2020)
Social Story: Coronavirus & Feeling Worried
Silva Care are able to create personalised social stories for those who we support. A social story is a tool that can be used to help those with communication difficulties to be able to understand a particular event or information better. If you require a social story for self-isolating during this period, please email admin@silvacare.org.uk
Other useful information
NHS – how to wash your hands
At Silva Care we strive to deliver the highest quality of care and satisfaction to all of our service users, carers and relatives by providing person centred support and care. We understand that needs are unique to the individual therefore we plan with you and other people who are important to you the support you would like.
Uniqueness is Powerful!
At Silva Care we champion and believe in the fundamental value and dignity of all individuals. We pledge ourselves to recognise the rights of all people, to advocate mutual respect and acceptance of others without prejudices or biases of any kind.
Contact
The Oaks Office
37 Penn Drive
Frenchay
Bristol, BS16 1NN
T: 01179109940
Unit 23, Osprey Court
Hawkfield Business Park
Whitchurch Lane
Bristol, BS14 0BB
T: 01179562411
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