Service User Forum 18/02/25

Service User Forum

On the 18^{th of} February 2025, a service user forum was held at North Park for all service users who access Silva Care. The forum was coordinated and facilitated by Jeron Llewellyn, Service Manager for Non-Regulated Services. Service users across all sites were given notice and invited, if they wanted to attend, they were welcome to join – this was given as a choice.

At the forum, Sirona delivered an accessible workshop on cancer screening which included discussions around what cancer screening is, signs & symptoms of breast, bowel, AAA & cervical cancer and some practical exercises on prosthetic body parts. We also collected feedback from the 18 attendees who access both regulated and non-regulated sites within Silva Care.

We asked the same questions hoping to gather feedback to understand how they felt about their service. Questions were presented in accessible booklets which had multiple ways of gathering the information and recording answers to try and make the forum as accessible as possible for everyone. Service users were supported by a support worker who knows them well to support their understanding.

Due to the personalised nature of the answers that have been given, the below data has been processed and interpreted in a respectful manner to allow us to draw conclusions and use the data moving forwards. Some people chose not to answer all the questions, some people left comments alongside the questions and others wrote alternative answers to the questions which have been categorised to best capture their meaning.

Any questions relating to a specific individual have been passed to the relevant management team. Answers for the generic questions will be provided in the next service user forum.